Privacy Policy

INTRODUCTION

Thank you for choosing The House of Stories Canada Inc. for your shopping needs. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our online store or in person.

By accessing or using our site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our site or services.

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site (“Device Information”).

We collect personal information that you voluntarily provide when you make a purchase or attempt to make a purchase through the site or in store. This may include your name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number (“Order Information”).

We may also collect information if you contact us directly (for example, via email, phone, or contact forms), subscribe to our newsletter, participate in promotions, or create an account.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders, including processing payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
  • To communicate with you about your orders, inquiries, and customer service requests.
  • To screen orders for potential risk or fraud.
  • To personalize your experience on the site and improve our products, services, and offerings.
  • To provide you with information, marketing, or advertising relating to our products or services, in accordance with applicable laws and your communication preferences.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may also share your information with:

  • Payment processors and financial institutions to process your transactions.
  • Shipping and logistics providers to deliver your orders.
  • Service providers who assist with website hosting, analytics, email communications, marketing, and customer support.

Additionally, we may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, understand how you use the site, and support our marketing and analytics efforts. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the site.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it, in accordance with our data retention practices and applicable laws.

YOUR RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, which can include:

  • The right to access the personal information we hold about you.
  • The right to request correction or update of your personal information.
  • The right to request that we delete your personal information, subject to legal and contractual restrictions.
  • The right to withdraw consent to certain processing activities, where we rely on consent.

If you are a European resident, you also have rights under the General Data Protection Regulation (GDPR), including the right to object to certain processing, to request data portability, and to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the contact information below. We may need to verify your identity before responding to your request.

THIRD‑PARTY SERVICES AND LINKS

Our store is hosted on Shopify Inc. Shopify provides us with the online e‑commerce platform that allows us to sell our products and services to you and may collect and process personal information on our behalf as a data processor.

Our site may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies before providing any personal information.

SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our site is not intended for individuals under the age of majority in their jurisdiction of residence, and we do not knowingly collect personal information from minors without appropriate parental or guardian consent. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate steps.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on this page and update the “Last updated” date below. Your continued use of the site after any changes indicates your acceptance of the updated policy.

Last updated: March 2026

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact us at:

THE HOUSE OF STORIES CANADA INC.
Unit 2 – 835 Westney Rd. S.
Ajax, ON L1S 3M4
contact@thehouseofstories.ca
905‑837‑0811